Refund & Return Policy

Refund & Return Policy — United States

Last updated: August 2026

At ANKSO Golf, we stand behind every product we sell. Please read this policy carefully before initiating a return — it protects both you and us.

📦 Return Eligibility

We accept returns within 30 days of the delivery date, provided the item is:

  • In its original, unused condition
  • In original packaging with all tags, accessories, and documentation included
  • Accompanied by proof of purchase (order number or receipt)

Non-returnable items: Personalized or custom-engraved products, items marked as final sale, and consumables (e.g., golf tees, grip tape) once opened.

🚚 Return Shipping Costs

Return shipping responsibility depends on the reason for the return:

  • Change of mind / buyer's remorse: The customer is responsible for all return shipping costs. We do not provide prepaid return labels for change-of-mind returns.
  • Defective, damaged, or incorrect item: ANKSO Golf will cover return shipping. You must submit photo or video evidence of the defect or damage within 48 hours of delivery to support@ankso.us before a return label is issued.

Important: Do not ship any item back without first receiving a Return Merchandise Authorization (RMA) number from us. Unauthorized returns will not be accepted and may be returned to sender at the customer's expense.

🔁 RMA Process (Return Merchandise Authorization)

Because many of our products are fulfilled through trusted supplier partners (dropshipping), all returns must go through our RMA process:

  1. Email support@ankso.us with your order number, reason for return, and photos/video if applicable.
  2. We will review your request within 2–3 business days and coordinate with our supplier partner.
  3. Once approved, you will receive an RMA number and return shipping instructions.
  4. Ship the item using the provided instructions. Do not use a different return address.
  5. Once the supplier confirms receipt and inspection, your refund will be processed.

Note: RMA processing may take 3–7 business days depending on the supplier. We appreciate your patience.

💰 Restocking Fee

A 15% restocking fee applies to all change-of-mind returns. This fee covers supplier handling, inspection, and repackaging costs. The restocking fee will be deducted from your refund amount.

No restocking fee applies to returns for defective, damaged, or incorrect items.

💳 Refunds

  • Approved refunds are issued to the original payment method within 5–10 business days of the supplier confirming receipt of the returned item.
  • Original shipping charges are non-refundable unless the return is due to our error.
  • If your refund is delayed beyond 10 business days, please contact us at support@ankso.us.

🔄 Exchanges

We do not offer direct exchanges. If you need a different item, please return the original (subject to this policy) and place a new order.

⚠️ Damaged or Lost in Transit

If your order arrives damaged or is lost in transit, contact us within 48 hours of the expected delivery date with your order number and photos. We will file a claim with the carrier and either replace the item or issue a full refund at no cost to you.

📧 Contact Us

This policy applies to orders shipped within the United States. For international return policies, please visit our International Returns page.