Return Policy - New Zealand

Return Policy for New Zealand Customers

Effective Date: January 15, 2026

Please note: Our products are fulfilled by trusted suppliers through our dropshipping network. Returns are coordinated through our supplier partners in the United States.

Your Consumer Rights

Under the Consumer Guarantees Act 1993, you are entitled to a remedy if goods are faulty, not as described, or not fit for purpose. We also offer a 30-day return window for change of mind returns.

Return Window

  • 30 days from the date you receive your order for change of mind returns
  • Reasonable time for faulty or defective products under the Consumer Guarantees Act
  • Items must be unused, in original condition with all original packaging
  • All tags, labels, and accessories must be included
  • Golf clubs must not show signs of use on the face, sole, or grip

How to Initiate a Return

  1. Contact us first: Email us at support@ankso.us with your order number and reason for return
  2. Receive authorization: We'll provide a Return Authorization (RA) number and return address within 24 hours
  3. Package securely: Use original packaging when possible. Clearly mark RA number on the outside of package
  4. Ship to supplier: Items must be returned to our US-based supplier facility (address provided with RA)
  5. Track your return: Use a tracked international shipping service and retain your receipt

Return Shipping Costs

  • Faulty, defective, or incorrect items: We provide a prepaid return label or reimburse your return shipping costs (as required by the Consumer Guarantees Act)
  • Change of mind returns: Customer is responsible for return shipping costs
  • International shipping: Return shipping from New Zealand to US typically costs NZD $60-$120 depending on weight and service. We recommend NZ Post International or courier services like DHL/FedEx
  • Important: Returns must be sent with prepaid shipping. We cannot accept collect shipments
  • Customs: Mark package as "Returned Goods" to avoid customs charges

Refund Process

  • Refunds are processed within 5-7 business days after our supplier receives and inspects your return
  • You'll receive email confirmation once your return is approved
  • Refunds are issued to your original payment method in the original currency (USD or NZD)
  • Please allow 5-10 business days for the refund to appear in your account
  • Original shipping costs are non-refundable for change of mind returns
  • For faulty items, full refund including original shipping costs will be provided

Non-Returnable Items (Change of Mind Only)

  • Custom or personalized golf equipment
  • Items marked as "Final Sale" or "Clearance"
  • Gift cards and digital products
  • Items showing signs of use, wear, or damage
  • Items without original packaging or missing accessories
  • Items returned without prior authorization (RA number)

Note: Under the Consumer Guarantees Act, faulty or defective items can always be returned regardless of the above exclusions.

Faulty or Defective Items

If you receive a faulty or defective item:

  • Contact us as soon as possible
  • Provide clear photos of the fault/defect, product, and packaging
  • We'll arrange a free return and send a replacement or issue a full refund (including original shipping)
  • For high-value items, we may arrange courier pickup at our expense
  • You are entitled to choose between a refund, replacement, or repair depending on the nature of the fault

Exchanges

Due to our dropshipping model and international shipping times, we don't offer direct exchanges. To exchange an item:

  1. Return the original item following the process above
  2. Place a new order for the item you want
  3. We'll prioritize processing your new order and may offer expedited shipping once we receive your return

Consumer Guarantees Act Rights

Under the Consumer Guarantees Act 1993, our goods come with guarantees that cannot be excluded. You are entitled to:

  • Goods that are of acceptable quality
  • Goods that match their description
  • Goods that are fit for any particular purpose you told us about
  • A remedy if goods fail to meet these guarantees

Warranty Claims

Many of our golf products come with manufacturer warranties in addition to your Consumer Guarantees Act rights. For warranty claims:

  • Contact us with your order number and description of the issue
  • We'll coordinate directly with the manufacturer on your behalf
  • Warranty terms vary by brand and product

Lost or Stolen Packages

Once a package is marked as delivered by the carrier, we cannot be held responsible for lost or stolen packages. We recommend:

  • Tracking your shipment closely and being available for delivery
  • Using NZ Post's signature required service for high-value orders
  • Filing a claim with the shipping carrier if package is lost or damaged in transit

Import Duties and GST

For orders over NZD $1,000, you may be responsible for GST and import duties. These fees are non-refundable if you return an item for change of mind.

Contact Us

For return questions or to initiate a return:
Email: support@ankso.us
Response time: Within 24 hours (business days)
Website: www.ankso.us
Business hours: Monday-Friday, 9 AM - 5 PM EST (3 AM - 11 AM NZDT)

This policy applies to orders shipped to New Zealand addresses and is subject to the Consumer Guarantees Act 1993. For other regions, please see our standard return policy or contact us for assistance.