Shipping Policy - United Arab Emirates

Shipping Policy for United Arab Emirates

Effective Date: January 15, 2026

Our products are fulfilled by trusted suppliers through our dropshipping network and ship from the United States.

Shipping Times

  • Standard Shipping: 10-18 business days
  • Express Shipping: 5-8 business days (if available)
  • Processing time: 1-3 business days before shipment
  • Times may vary during peak seasons, Ramadan, or holidays

Shipping Costs

  • Shipping costs are calculated at checkout based on weight and destination
  • Free shipping may be available on orders over a certain amount (check at checkout)
  • Express shipping available at additional cost

Customs, Duties & Taxes

Important: Orders shipped to UAE may be subject to:

  • VAT (Value Added Tax): 5% on most goods
  • Customs duties: Generally low or zero for sporting goods, but may apply depending on product value
  • Customs clearance fee: May be charged by Emirates Post or courier
  • De minimis threshold: Orders under AED 1,000 may have simplified customs processing

These fees are the responsibility of the customer and are collected by the shipping carrier or customs at the time of delivery. We have no control over these charges.

Tracking Your Order

  • You'll receive a tracking number via email once your order ships
  • Track your package through the carrier's website
  • International tracking may take 24-48 hours to update
  • Emirates Post tracking available at: Emirates Post

Delivery

  • Packages are delivered by Emirates Post, Aramex, DHL, FedEx, or other international carriers
  • Signature may be required for high-value orders
  • Delivery to all Emirates: Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain
  • If you're not home, carrier will leave a notice with pickup or redelivery instructions

Shipping Restrictions

  • We ship to all addresses in UAE
  • PO Boxes accepted and commonly used
  • Free zones and remote areas may require additional delivery time

Lost or Delayed Packages

  • If your package is delayed beyond expected delivery time, contact us at support@ankso.us
  • We'll work with the carrier to locate your package
  • Insurance is included on all shipments

Incorrect Address

  • Please ensure your shipping address is correct before placing your order
  • Include Emirate, area, street name, building name/number, and PO Box if applicable
  • We cannot change the address once the order has shipped
  • Address correction fees charged by carriers are the customer's responsibility

Contact Us

For shipping questions:
Email: support@ankso.us
Response time: Within 24 hours (business days)
Website: www.ankso.us
Business hours: Monday-Friday, 9 AM - 5 PM EST (6 PM - 2 AM GST)

This policy applies to orders shipped to United Arab Emirates. For other regions, please see our international shipping policies.