Return Policy - United Kingdom

Return Policy for UK Customers

Effective Date: January 15, 2026

Please note: Our products are fulfilled by trusted suppliers through our dropshipping network. Returns are coordinated through our supplier partners.

Your Right to Return

As a UK customer, you have the legal right to cancel your order within 14 days of receiving your item under the Consumer Contracts Regulations 2013. We offer a 30-day return window for your peace of mind.

Return Window

  • 30 days from the date you receive your order
  • Items must be unused, in original condition with all original packaging
  • All tags, labels, and accessories must be included
  • Golf clubs must not show signs of use on the face, sole, or grip

How to Initiate a Return

  1. Contact us first: Email us at support@ankso.us with your order number and reason for return
  2. Receive authorization: We'll provide a Return Authorization (RA) number and return address
  3. Package securely: Use original packaging when possible. Include RA number on package
  4. Ship to supplier: Items ship back to our US-based supplier facility (address provided with RA)
  5. Track your return: Use a tracked shipping service and keep your receipt

Return Shipping Costs

  • Defective or incorrect items: We provide a prepaid return label at no cost to you
  • Change of mind returns: Customer is responsible for return shipping costs
  • International shipping: Return shipping from UK to US typically costs £25-£45. We recommend using Royal Mail International Tracked or a courier service
  • Important: We cannot accept returns sent via collect/freight collect. Customer must prepay shipping.

Refund Process

  • Refunds are processed within 5-7 business days after our supplier receives and inspects your return
  • You'll receive email confirmation once your return is approved
  • Refunds are issued to your original payment method
  • Please allow 5-10 business days for the refund to appear in your account
  • Original shipping costs are non-refundable (except for defective/incorrect items)

Non-Returnable Items

  • Custom or personalized golf equipment
  • Items marked as "Final Sale" or "Clearance"
  • Gift cards and digital products
  • Items showing signs of use or wear
  • Items without original packaging or missing accessories

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us within 7 days of delivery
  • Provide photos of the damage/defect and packaging
  • We'll arrange a free return and send a replacement or full refund (including original shipping)

Exchanges

We don't offer direct exchanges due to our dropshipping model. To exchange an item:

  1. Return the original item following the process above
  2. Place a new order for the item you want
  3. We'll prioritize processing your new order once we receive your return

Lost or Stolen Packages

Once a package is marked as delivered by the carrier, we cannot be held responsible for lost or stolen packages. We recommend:

  • Tracking your shipment closely
  • Requiring signature confirmation for high-value orders
  • Filing a claim with the shipping carrier if package is lost

Contact Us

For return questions or to initiate a return:
Email: support@ankso.us
Response time: Within 24 hours (business days)
Website: www.ankso.us

This policy applies to orders shipped to United Kingdom addresses. For other regions, please see our standard return policy.