Shipping Policy
What locations do you ship to?
We are currently offering free delivery in US shipping on every order over $100! Transit time will vary from location to location.
How Long Is The Shipping Time?
Our orders will be shipped depending on the fulfillment center the product is from.
- Average transit times to the United States: 5 – 20 Business days
- Average transit times to International: 17 – 45 Business days
Some circumstances are out of control (natural disasters, holidays, weather, etc.) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the shipping company's responsibility.
Will I receive a tracking number for my package?
Tracking numbers will be sent as soon as we are able to ship your order. Sometimes additional delays may arise that are beyond our control such as postal delays or customs inspections. Thank you for your patience and understanding.
What do I do if my order is lost in the mail?
Each order will be sent with insured shipping & handling to prevent lost packages. If your order happens to get held at customs, lost in transit or returned to us for any reason, we have your back! The postal service is out of our control once your package leaves our warehouse. However, in cases like this, because the packages are insured, we will send you a new package with priority shipping and full tracking, if possible. Please see our Refund & Return Policy for when these might be applicable to shipping situations.
Are there any hidden customs fees or import taxes?
All prices on our web page are displayed in USD with all taxes completely covered on our end. However, depending on your location and laws in your area, you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its destination, which are determined by your local customs office. Please seek additional guidance based on your location and the associated import laws. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
Extended Delays
In some instances, the delivery time may take longer than our policy states. If this is the case, please contact us as soon as possible and we will do everything we can to help you resolve any situation that we have control over.
🚚 Return Shipping Policy
Return shipping costs are determined by the reason for the return:
- Change of mind / buyer's remorse: The customer is responsible for all return shipping costs. ANKSO Golf does not provide prepaid return labels for change-of-mind returns. A 15% restocking fee will also apply.
- Defective, damaged, or incorrect item: ANKSO Golf will cover return shipping. Photo or video evidence of the issue must be submitted to support@ankso.us within 48 hours of delivery before a return label is issued.
🔁 RMA Required for All Returns
Do not ship any item back without first obtaining a Return Merchandise Authorization (RMA) number. Because many of our products are fulfilled through supplier partners, all returns must be routed through our RMA process:
- Email support@ankso.us with your order number, reason for return, and supporting photos/video.
- We will coordinate with our supplier partner and respond within 2–3 business days.
- Once approved, you will receive an RMA number and specific return shipping instructions.
- Ship the item only to the address provided in the RMA instructions.
Unauthorized returns (sent without an RMA number) will not be accepted and may be returned to sender at the customer's expense.
For full details, please review our Refund & Return Policy.