Shipping Policy - Japan

Shipping Policy for Japan

Effective Date: January 15, 2026

Our products are fulfilled by trusted suppliers through our dropshipping network and ship from the United States.

Shipping Times

  • Standard Shipping: 10-20 business days
  • Express Shipping: 5-10 business days (if available)
  • Processing time: 1-3 business days before shipment
  • Times may vary during peak seasons or holidays

Shipping Costs

  • Shipping costs are calculated at checkout based on weight and destination
  • Free shipping may be available on orders over a certain amount (check at checkout)
  • Express shipping available at additional cost

Customs, Duties & Taxes

Important: Orders shipped to Japan may be subject to:

  • Consumption Tax (消費税): 10% on most goods
  • Customs duties (関税): May apply depending on product value and type (typically low for sporting goods)
  • Customs clearance fee: May be charged by Japan Post or courier
  • Tax-free threshold: Orders under ¥10,000 may be exempt from consumption tax

These fees are the responsibility of the customer and are collected by the shipping carrier or customs at the time of delivery. We have no control over these charges.

Tracking Your Order

  • You'll receive a tracking number via email once your order ships
  • Track your package through the carrier's website
  • International tracking may take 24-48 hours to update
  • Japan Post tracking available at: Japan Post Tracking

Delivery

  • Packages are delivered by Japan Post (日本郵便), Yamato Transport (ヤマト運輸), Sagawa Express (佐川急便), or other carriers
  • Signature may be required for high-value orders
  • Redelivery (再配達) can be arranged if you miss the delivery
  • If you're not home, carrier will leave a notice (不在票) with redelivery instructions

Shipping Restrictions

  • We ship to all addresses in Japan
  • PO Boxes accepted
  • Remote islands (離島) may require additional delivery time
  • Some areas may have restricted access

Lost or Delayed Packages

  • If your package is delayed beyond expected delivery time, contact us at support@ankso.us
  • We'll work with the carrier to locate your package
  • Insurance is included on all shipments

Incorrect Address

  • Please ensure your shipping address is correct before placing your order
  • Include postal code (〒), prefecture (都道府県), city, and building name in Japanese or English
  • We cannot change the address once the order has shipped
  • Address correction fees charged by carriers are the customer's responsibility

Contact Us

For shipping questions:
Email: support@ankso.us
Response time: Within 24 hours (business days)
Website: www.ankso.us
Business hours: Monday-Friday, 9 AM - 5 PM EST (11 PM - 7 AM JST)

This policy applies to orders shipped to Japan. For other regions, please see our international shipping policies.