Return Policy - Singapore

Return Policy for Singapore Customers

Effective Date: January 15, 2026

Please note: Our products are fulfilled by trusted suppliers through our dropshipping network. Returns are coordinated through our supplier partners in the United States.

Return Window

We offer a 30-day return policy for Singapore customers to ensure your complete satisfaction with your golf equipment purchase.

  • 30 days from the date you receive your order
  • Items must be unused, in original condition with all original packaging
  • All tags, labels, protective covers, and accessories must be included
  • Golf clubs must not show signs of use on the face, sole, or grip

How to Initiate a Return

  1. Contact us first: Email us at support@ankso.us with your order number and reason for return
  2. Receive authorization: We'll provide a Return Authorization (RA) number and return address within 24 hours
  3. Package securely: Use original packaging when possible. Clearly mark RA number on the outside of package
  4. Ship to supplier: Items must be returned to our US-based supplier facility (address provided with RA)
  5. Track your return: Use a tracked international shipping service and retain your receipt

Return Shipping Costs

  • Defective or incorrect items: We provide a prepaid return label or reimburse your return shipping costs
  • Change of mind returns: Customer is responsible for return shipping costs
  • International shipping: Return shipping from Singapore to US typically costs SGD $40-$80 depending on weight and service. We recommend SingPost Registered Mail or courier services like DHL/FedEx
  • Important: Returns must be sent with prepaid shipping. We cannot accept collect shipments
  • Customs: Mark package as "Returned Goods" to avoid customs charges

Refund Process

  • Refunds are processed within 5-7 business days after our supplier receives and inspects your return
  • You'll receive email confirmation once your return is approved
  • Refunds are issued to your original payment method in the original currency (USD or SGD)
  • Please allow 5-10 business days for the refund to appear in your account
  • Original shipping costs are non-refundable (except for defective/incorrect items)
  • Any customs duties or taxes paid are non-refundable

Non-Returnable Items

  • Custom or personalized golf equipment
  • Items marked as "Final Sale" or "Clearance"
  • Gift cards and digital products
  • Items showing signs of use, wear, or damage
  • Items without original packaging or missing accessories
  • Items returned without prior authorization (RA number)

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us within 7 days of delivery
  • Provide clear photos of the damage/defect, product, and packaging
  • We'll arrange a free return and send a replacement or issue a full refund (including original shipping and any customs fees)
  • For high-value items, we may arrange courier pickup at our expense

Exchanges

Due to our dropshipping model and international shipping times, we don't offer direct exchanges. To exchange an item:

  1. Return the original item following the process above
  2. Place a new order for the item you want
  3. We'll prioritize processing your new order and may offer expedited shipping once we receive your return

Warranty Claims

Many of our golf products come with manufacturer warranties. For warranty claims:

  • Contact us with your order number and description of the issue
  • We'll coordinate directly with the manufacturer on your behalf
  • Warranty terms vary by brand and product

Lost or Stolen Packages

Once a package is marked as delivered by the carrier, we cannot be held responsible for lost or stolen packages. We recommend:

  • Tracking your shipment closely and being available for delivery
  • Requiring signature confirmation for high-value orders
  • Filing a claim with the shipping carrier if package is lost or damaged in transit

Import Duties and Taxes

Singapore customers are responsible for any import duties, GST, or taxes charged by Singapore Customs. These fees are non-refundable if you return an item.

Contact Us

For return questions or to initiate a return:
Email: support@ankso.us
Response time: Within 24 hours (business days)
Website: www.ankso.us
Business hours: Monday-Friday, 9 AM - 5 PM EST (10 PM - 6 AM SGT)

This policy applies to orders shipped to Singapore addresses. For other regions, please see our standard return policy or contact us for assistance.