Politique de remboursement
Last updated: September 27, 2026. This policy applies to orders shipped within the United States.
Return window
You may request a return within 30 days of the delivery date. To be eligible, the item must be unused, in its original condition and packaging, with all tags, accessories, and documentation included, along with proof of purchase (order number or receipt).
Non-returnable items: personalized or custom products, items marked Final Sale, gift cards, and opened consumables (such as golf tees or grip tape).
Return Merchandise Authorization (RMA) required
Many of our products ship directly from our US supplier partners, so every return must be authorized before it is sent back:
- Email info@ankso.us with your order number, the reason for the return, and photos or video if the item is damaged or defective.
- We will review your request within 2 to 3 business days and coordinate with our supplier partner.
- Once approved, you will receive an RMA number and return shipping instructions.
- Ship the item only to the address in your RMA instructions.
Items sent back without an RMA number will not be accepted and may be returned to the sender at the customer's expense.
Return shipping and restocking fee
- Change of mind: the customer pays return shipping, and a 15% restocking fee is deducted from the refund to cover supplier handling, inspection, and repackaging.
- Defective, damaged, or incorrect item: we cover return shipping and no restocking fee applies. Please send photo or video evidence to info@ankso.us within 48 hours of delivery so we can issue a return label.
Refunds
Approved refunds are issued to your original payment method within 5 to 10 business days after the returned item is received and inspected. Original shipping charges are non-refundable unless the return is due to our error. Your bank or card issuer may need additional time to post the refund. If more than 10 business days have passed since approval, contact us at info@ankso.us.
Exchanges
We do not offer direct exchanges. Return the original item under this policy and place a new order for the item you want.
Damaged or lost in transit
If your order arrives damaged or does not arrive, contact us within 48 hours of the expected delivery date with your order number and photos. We will file a claim with the carrier and send a replacement or issue a full refund at no cost to you.
Contact
ANKSO LLC, 6217 Centaurus Court, Burke, VA 22015
Email: info@ankso.us | Phone: (571) 278-7053