Shipping Policy - Malaysia

Shipping Policy for Malaysia

Effective Date: January 15, 2026

Our products are fulfilled by trusted suppliers through our dropshipping network and ship from the United States.

Shipping Times

  • Standard Shipping: 12-20 business days
  • Express Shipping: 6-10 business days (if available)
  • Processing time: 1-3 business days before shipment
  • Times may vary during peak seasons or holidays

Shipping Costs

  • Shipping costs are calculated at checkout based on weight and destination
  • Free shipping may be available on orders over a certain amount (check at checkout)
  • Express shipping available at additional cost

Customs, Duties & Taxes

Important: Orders shipped to Malaysia may be subject to:

  • Sales and Service Tax (SST): 10% on imported goods (if applicable)
  • Customs duties: May apply depending on product value and type
  • De minimis threshold: Orders under RM500 may be exempt from duties and taxes
  • Customs clearance fee: May be charged by Pos Malaysia or courier

These fees are the responsibility of the customer and are collected by the shipping carrier or customs at the time of delivery. We have no control over these charges.

Tracking Your Order

  • You'll receive a tracking number via email once your order ships
  • Track your package through the carrier's website
  • International tracking may take 24-48 hours to update
  • Pos Malaysia tracking available at: Pos Malaysia

Delivery

  • Packages are delivered by Pos Malaysia, DHL, FedEx, or other international carriers
  • Signature may be required for high-value orders
  • Delivery to residential and business addresses throughout Malaysia
  • If you're not home, carrier will leave a notice with pickup or redelivery instructions

Shipping Restrictions

  • We ship to all addresses in Peninsular Malaysia, Sabah, and Sarawak
  • PO Boxes accepted
  • East Malaysia (Sabah & Sarawak) may require additional delivery time
  • Remote areas may have extended delivery times

Lost or Delayed Packages

  • If your package is delayed beyond expected delivery time, contact us at support@ankso.us
  • We'll work with the carrier to locate your package
  • Insurance is included on all shipments

Incorrect Address

  • Please ensure your shipping address is correct before placing your order
  • Include postal code, state, and complete address details
  • We cannot change the address once the order has shipped
  • Address correction fees charged by carriers are the customer's responsibility

Contact Us

For shipping questions:
Email: support@ankso.us
Response time: Within 24 hours (business days)
Website: www.ankso.us
Business hours: Monday-Friday, 9 AM - 5 PM EST (10 PM - 6 AM MYT)

This policy applies to orders shipped to Malaysia. For other regions, please see our international shipping policies.